Service and support information for our liquid handling systems and products, and our regular and extended warranty options.
All Pipet-Aids are exclusively warranted by Drummond Scientific for one year from date of purchase. To activate a product warranty, please complete the warranty form on this page.
Please note that all fields – including the serial number – must be completed to receive a valid warranty.
As a registered user you will receive an extended warranty and information on product updates and product releases. The extended warranty includes an additional six months for a full 18-month warranty.
Please complete this registration form and submit today to receive Technical Support and Customer Services within the terms of our Warranty.
Whether you need to report an issue, troubleshoot a challenge, or order another product, our customer support team will assist. Please contact us at your convenience and we will respond as soon as possible.
Our troubleshooting guides offer some common fixes for ensuring our products are working and performing properly. If you are experiencing any issues, please review the guides for information and instructions.
Review frequently asked questions and answers.
Get products and services information.