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Service and support information for our liquid handling systems and products, and our regular and extended warranty options.

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Service Details

Warranty Information

All Pipet-Aids are exclusively warranted by Drummond Scientific for one year from date of purchase. To activate a product warranty, please complete the warranty form on this page.

Please note that all fields – including the serial number – must be completed to receive a valid warranty.

As a registered user you will receive an extended warranty and information on product updates and product releases. The extended warranty includes an additional six months for a full 18-month warranty. 

Privacy Policy: Personal information such as email addresses, postal address, and telephone number will never be sold or rented to third parties.

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Drummond Warranty Contact Form

Please complete this registration form and submit today to receive Technical Support and Customer Services within the terms of our Warranty.

  • Product Information

  • Item NumberSerial NumberDate of Purchase 
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Product Support

For product support, please contact our support team at 1-800-523-7480 or email us at service@drummondsci.com

Whether you need to report an issue, troubleshoot a challenge, or order another product, our customer support team will assist. Please contact us at your convenience and we will respond as soon as possible. 

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Troubleshooting Guides

Our troubleshooting guides offer some common fixes for ensuring our products are working and performing properly. If you are experiencing any issues, please review the guides for information and instructions.

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FAQs

Review frequently asked questions and answers.

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Resources

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The New Nanoject III Is Now Available!

Nanoject II vs. Nanoject III Comparison

Both units utilize the same glass capillaries for pulling micropipettes. Due to the new improved method of securing the micropipette, smaller tips can be pulled and utilized on the Nanoject III. No O-rings to wear out. A micro “chuck” is used, and it simplifies attachment of the micropipette once backfilled with oil. The Nanoject III’s auto HOMING feature will eliminate the need to “rehome the unit as in the Nanoject II. This can reduce, if not totally eliminate, jamming of the plunger. Now available for the Nanoject II is the new Digital Control Box which has all the functionality of the original control box but now features a user friendly, easy to read touchscreen.

View Our Full Comparison Chart
Nanoject II
Nanoject III
Product Name Nanoject II Nanoject III
Injection volumes 2.3 nL-69 nL 0.6 nL-999.9 nL
Rate of injection 46 nL/sec.& 23 nL/sec. only 1 nL/sec.-200 nL/sec.
Injection counter No Yes
Programmable multiple injections No Yes
Programmable frequency between injections No Yes
Auto HOMING of plunger No Yes
Micropipette I.D. size 10 µm minimum 2-3 µm minimum
Optional Footswitch Yes; inject only Yes; fill, empty and inject capability
Color, Touch Sensitive Keypad No; fill, empty, inject buttons only. Optional Digital Control Box Upgrade available Yes; multi screens
External computer interface Use of footswitch contact to inject. Injector has to be finished its injection at the speed rate of the Nanoject II before it will accept another pulse Use of a special opto-isolated input to allow the user to control injection rate and injection volume

Drummond Pipet-Aid® Controller Comparison Chart

Use this comparison chart to understand the difference between Drummond Pipet-Aid® Controller models and their useful features. This information will help you choose the best pipette controller to deliver the most accurate results for your intended applications.

View Our Full Comparison Chart
Junk Pipet Controller
Old Pipet-Aid XP
XL
Hood Mate
Feature Other Pipette Controllers Portable Pipet- Aid® XP Pipette Controller Portable Pipet- Aid® XL Pipette Controller Pipet- Aid® Hood Mate® Pipette Controller
Cordless/Portable ✓ ✓ ✓ ✓
3 Speed Aspiration & Dispensing X ✓ ✓ ✓
Removable Stand X ✓ ✓ X
Use in hood/laminar flow cabinet X X ✓ ✓
Weight 230g 214g 214g 122g