We Are Committed to Our Products and Our Customers

Service and support information for our liquid handling systems and products, and our regular and extended warranty options.


Service Details

Warranty Information

All Pipet-Aids are exclusively warranted by Drummond Scientific for one year from date of purchase. To activate a product warranty, please complete the warranty form on this page.

Please note that all fields – including the serial number – must be completed to receive a valid warranty.

As a registered user you will receive an extended warranty and information on product updates and product releases. The extended warranty includes an additional six months for a full 18-month warranty. 

Privacy Policy: Personal information such as email addresses, postal address, and telephone number will never be sold or rented to third parties.

Drummond Warranty Contact Form

Please complete this registration form and submit today to receive Technical Support and Customer Services within the terms of our Warranty.

  • Product Information

  • Item NumberSerial NumberDate of Purchase 
    Click the (+) icon to add multiple products
  • This field is for validation purposes and should be left unchanged.

Product Support

For product support, please contact our support team at 1-800-523-7480 or email us at [email protected]

Whether you need to report an issue, troubleshoot a challenge, or order another product, our customer support team will assist. Please contact us at your convenience and we will respond as soon as possible. 

Troubleshooting Guides

Our troubleshooting guides offer some common fixes for ensuring our products are working and performing properly. If you are experiencing any issues, please review the guides for information and instructions.


Review frequently asked questions and answers.


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