Service and support information for our liquid handling systems and products, and our regular and extended warranty options.
All Pipet-Aids are exclusively warranted by Drummond Scientific for one year from date of purchase. To activate a product warranty, please complete the warranty form on this page.
Please note that all fields – including the serial number – must be completed to receive a valid warranty.
As a registered user you will receive an extended warranty and information on product updates and product releases. The extended warranty includes an additional six months for a full 18-month warranty.
Please complete this registration form and submit today to receive Technical Support and Customer Services within the terms of our Warranty.
Whether you need to report an issue, troubleshoot a challenge, or order another product, our customer support team will assist. Please contact us at your convenience and we will respond as soon as possible.
Our troubleshooting guides offer some common fixes for ensuring our products are working and performing properly. If you are experiencing any issues, please review the guides for information and instructions.
Review frequently asked questions and answers.
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Both units utilize the same glass capillaries for pulling micropipettes. Due to the new improved method of securing the micropipette, smaller tips can be pulled and utilized on the Nanoject III. No O-rings to wear out. A micro “chuck” is used, and it simplifies attachment of the micropipette once backfilled with oil. The Nanoject III’s auto HOMING feature will eliminate the need to “rehome the unit as in the Nanoject II. This can reduce, if not totally eliminate, jamming of the plunger. Now available for the Nanoject II is the new Digital Control Box which has all the functionality of the original control box but now features a user friendly, easy to read touchscreen.
|Product Name||Nanoject II||Nanoject III|
|Injection volumes||2.3 nL-69 nL||0.6 nL-999.9 nL|
|Rate of injection||46 nL/sec.& 23 nL/sec. only||1 nL/sec.-200 nL/sec.|
|Programmable multiple injections||No||Yes|
|Programmable frequency between injections||No||Yes|
|Auto HOMING of plunger||No||Yes|
|Micropipette I.D. size||10 µm minimum||2-3 µm minimum|
|Optional Footswitch||Yes; inject only||Yes; fill, empty and inject capability|
|Color, Touch Sensitive Keypad||No; fill, empty, inject buttons only. Optional Digital Control Box Upgrade available||Yes; multi screens|
|External computer interface||Use of footswitch contact to inject. Injector has to be finished its injection at the speed rate of the Nanoject II before it will accept another pulse||Use of a special opto-isolated input to allow the user to control injection rate and injection volume|
Use this comparison chart to understand the difference between Drummond Pipet-Aid® Controller models and their useful features. This information will help you choose the best pipette controller to deliver the most accurate results for your intended applications.
|Feature||Other Pipette Controllers||Portable Pipet- Aid® XP Pipette Controller||Portable Pipet- Aid® XL Pipette Controller||Pipet- Aid® Hood Mate® Pipette Controller|
|3 Speed Aspiration & Dispensing||X||✓||✓||✓|
|Use in hood/laminar flow cabinet||X||X||✓||✓|