Drummond Lab Product & Service FAQs

Have a question about our products, services, or solutions that are best for you? Find some of the answers here.

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Frequently Asked Questions & Answers

Have questions about our products or services?

If you have questions about our products or services, please review the most frequently asked questions and the corresponding answers in the below section. If you cannot find the answer to your question here, please do not hesitate to reach out to our customer support team via email or by calling our support phone line. We are here to provide high quality products and service.

Service FAQ

Placing an order for a product is simple. You can visit out shop site and place an online order. Or if you have questions, require a purchase order (PO), and/or would like to discuss an order with a representative, you can contact us directly and our service associates will answer your questions and help place your order.

Our product descriptions offer product specifications, videos, and other relevant information to help you decide which product is best suited to meet your needs. If you have a challenge that cannot solved through our existing products and want to discuss options for a customized solution, you can reach out to our Original Equipment Manufacturing (OEM) team and they will offer consult and may be able to propose a collaboration to find a viable solution.

If for any reason you experience an issue with your product or product parts, you can check out our troubleshooting guides or contact us directly. If your product needs to be replaced or if there is an issue that is a result of manufacturing, we will work with you to get a replacement and ensure your products are working properly.  

We do offer a warranty on all products. All Pipet-Aids are exclusively warranted by Drummond Scientific for one year from date of purchase. To activate a product warranty, please complete the warranty form found here.

As a registered user you will receive an extended warranty and information on product updates and product releases. The extended warranty includes an additional six months for a full 18-month warranty. 

To return a product, please contact our customer service team by calling 800-523-7480 or emailing us at [email protected] You may order a replacement product or parts directly from the product listing on our site. If you cannot find what you need or require assistance, please contact our service team.

Our customer service team is available by email and phone and ready to respond to your inquiry. To contact our team, please call 800-523-7480 or email [email protected]

General FAQ

Microinjectors and microdispensers vary in function and price. To determine which is best for your needs, review how the product will be used and the budget allocation for the equipment. If you aren’t sure which will be the best option, please reach out to our customer service team and we will be happy to answer your questions and assist you in making the right choice.

Drummond products are backed by a 12-month warranty that is valid from the date of purchase (extended warranties available for registered customers). We review any product issues and honor our warranties for all products. 

Drummond Scientific laboratory equipment and products are made in the U.S.A. and are known and trusted for their quality and performance. Drummond products are made to perform and last when they are used as instructed. 

If you have other questions that are not listed here, please reach out to our customer service team and we will gladly assist you the best we can.

Pipet-Aid FAQs

Original Pipet-Aid – 4-000-110/4-000-111

1. Diaphragm inside pump is split or dried up and cracked. Replace diaphragms (contact us)

2. Check valve in nosepiece needs to be cleaned out. Push wire or paper clip through black O-ring to open up check valve. When opened, rinse float and shell with water or alcohol. Allow to dry and reassemble. Shake and listen for float to rattle. Reassemble into nosepiece and check for aspiration.

Original Pipet-Aid – 4-000-110-TC/4-000-111-TC

1. Filter has been wetted. Replace with 4-000-051.

2. TC gasket missing in nosepiece, requires one on each end of filter

3. Diaphragm inside pump is split or dried up and cracked. Replace diaphragms.

Original Portable Pipet-Aid – 4-000-100/4-000-200

1. Filter has been wetted. Replace with 4-000-051.

2. TC gasket missing in nosepiece, requires one on each end of filter (4-000-057).

Portable Pipet-Aid XP/XP Gravity – 4-000-101/4-000-102, 4-000-201/4-000-202

1. Filter has been wetted. Replace with 4-000-051.

a. Pull back the nose-piece release and turn the nose piece counterclockwise.

2. TC gasket missing in nosepiece, requires one on each end of filter (4-000-057).

3. Fill or “dispense” button between speed settings. Rotate until you feel it click into place.

4. Fill or “dispense” button is broken. Check to make sure the buttons click into place; they should not spin freely.

5. Cotton plug in rubber insert blocking flow.

6. Connector tube inside the handle has come undone.

Hoodmate Pipet-Aid – 4-000-300, 4-000-302, 4-000-303

1. Filter has been wetted. Replace with 4-000-051.

a. Pull back the nose-piece release and turn the nose piece counterclockwise.

2. TC gasket missing in nosepiece, requires one on each end of filter (4-000-057).

3. “Fill” or “dispense” button between speed settings. Rotate until you feel it click into place.

4. “Fill” or “dispense” button is broken. Check to make sure the buttons click into place; they should not spin freely.

5. Cotton plug in rubber insert blocking flow.

Portable Pipet-Aid XL – 4-000-105, 4-000-205

1. Filter has been wetted. Replace with 4-000-051. 

a. Press the nose-piece release and turn the nose piece counterclockwise.

2. TC gasket missing in nosepiece, requires one on each end of filter (4-000-057).

3. “Fill” or “dispense” button between speed settings. Rotate until you feel it click into place.

4. “Fill” or “dispense” button is broken. Check to make sure the buttons click into place; they should not spin freely.

5. Cotton plug in rubber insert blocking flow.

Original Pipet – 4-000-110-TC/4-000-111-TC

1. Diaphragm inside pump is split or dried up and cracked. Replace diaphragms.

2. Replace rubber insert.

Portable Pipet-Aid XP/XP Gravity – 4-000-101/4-000-102, 4-000-201/4-000-202

1. Replace rubber insert (4-000-002) if worn
2. Poor seal around filter; use Drummond filters (4-000-051) and be sure both black, rubber
gaskets are on either end of the filter.
3. Handle connector tubing has a pin hole in it. Cut out if long enough or replace (4-000-013).

Portable Pipet-Aid XP2 – 4-000-501

1. Replace worn rubber insert (4-000-002)

2. Valve body O-rings need to be replaced.

3. “Fill” or “dispense” button is broken. Check to make sure the buttons click into place; they should not spin freely.

 

Portable Pipet-Aid XL – 4-000-105, 4-000-205

1. Replace worn rubber insert (4-000-002).

2. Valve body O-rings need to be replaced.

3. Pin-hole in tube inside handle.

1. For use in a bio-hazardous environment, a filtration unit can be installed on the Pipet-Aid pump which will filter both vacuum and pressure lines. Incorporating dual filters, the Pipet-Aid Biohazard Filter Kit has a retention efficiency of 99.9999+% for 0.1 micron particles and droplets.

*Normally factory installed, the Filter Adapter Kit can be attached to existing unfiltered Pipet-Aid pumps.

Original Portable Pipet-Aid

4-000-100/4-000-200

1. Filter has been wetted. Replace with 4-000-051
2. TC gasket missing in nosepiece, requires one on each end of filter (4-000-057)

*Normally factory installed, the Filter Adapter Kit can be attached to existing unfiltered Pipet-Aid pump.

Original Portable Pipet-Aid – 4-000-100/4-000-200

1. Battery needs to be charged overnight.
2. Battery dead. Replace with (4-000-035).
a. Cut the label on the bottom along the seam of the handle. Remove the nose piece followed by the 5 screws. Flip the unit over so that the screw holes are now facing down, then you can open up the top half of the Pipet-Aid. The battery is held down by
double-sided tape.

3. Listen for slight click when buttons are first pushed. If not heard, micro switch is broken, replace wire harness (4-000-046).

Portable Pipet-Aid XP/XP Gravity – 4-000-101/4-000-102, 4-000-201/4-000-202

1. Battery needs to be charged overnight.

2. Battery is dead. Replace with 4-000-035.

a. Cut the label on the bottom along the seam if the handle. Remove the nose piece

followed by the middle screw. The battery door can now be removed.

3. Battery damaged by use of non-Drummond charger. Replace battery (4-000-035). Charger will have Cat# 4-000-030 printed on it and should be black.

4. Unit works intermittently or doesn’t work at all

a. Wire harness needs to be replaced 

Portable Pipet-Aid XP2 4-000-501

Unit needs to be recharged. Plug in power supply/charger and use unit while it charges, use only power supply/charger 4-000-065. If LED does not light, replace battery (4-000-036).

Portable Pipet-Aid XL – 4-000-105, 4-000-205
1. Plug in power supply/charger and use unit while it charges. Use only power supply/charger 4-000-065. Battery dead. Replace with (4-000-036).

2. If battery will not hold a charge replace with new battery, (4-000-036).

1. Rubber insert has cotton plugs blocking flow. Clean out cotton plugs or replace rubber insert (4-
000-002).
2. Buttons in valve body dirty. Clean or replace (4-000-021).

1. Replace rubber insert (4-000-002) if worn
2. Poor seal around filter; use Drummond filters (4-000-051) and be sure both black, rubber
gaskets are on either end of the filter.
3. Handle connector tubing has a pin hole in it. Cut out if long enough or replace (4-000-013).

Original Portable Pipet-Aid: Charging the unit for up to 5 hours should completely charge the battery. It is recommended to keep the charger plugged in whenever not in use; this will ensure optimum battery life. All rechargeable batteries have a limited life span. Generally each battery will last approximately 1000 cycles (charges) and then must be replaced.

Pipet-Aid XP2: It should take up to two and a half hours to fully charge the battery. You can still use the Pipet-Aid while it’s plugged into the charger; the charger also seconds as a power supply.

Pipet-Aid XL: It should take up to two and a half hours to fully charge the battery. You can still use the Pipet-Aid while it’s plugged into the charger. The charger also seconds as a power supply.

The Pipet-Aid XP features three speeds on the buttons; (S)low, (M)edium and (F)ast. On the XP
Gravity, the fast speed on the dispense button is replaced with a (G)ravity drain. This feature
allows the user to dispense the liquid by gravity; allowing the liquid to simply fall out of the
pipette when the button is pressed…the motor will not run in this mode.

The short answer is no. Although the nose piece and its components (with the exception of the
TC Filter) can be autoclaved.

– Wiping the unit with a soft cloth or wipe with isopropyl alcohol is sufficient to clean the
unit. 

– Avoid the use of acetone and other organic solvents which will damage the handle.

– Always disconnect the charger from the unit when cleaning.

– Prevents both over-pipetting and cross-contamination.

– Each layer has a pore size of .8µm; the two layers combined create an optimum barrier to particles as small as .1µm

– Once wetted, it will cease to pass air alerting the user that over pipetting has occurred.

Our unique rubber insert allows the user to use any serological, volumetric and/or blow-out pipettes in either glass, plastic or something similar with sizes ranging from 1 to 100mL.

Troubleshooting Guides

To troubleshoot any issues with our products, please view the troubleshooting guides for the specific product type.